01. Interpretation

For the purposes of these Terms and Conditions, the following expressions have the meanings described below.

Buyer: The individual, company or organisation purchasing products from TECNI Ltd.

Seller: TECNI Ltd, including any relevant associated or subsidiary company.

Goods: Products, components, assemblies and other items supplied under a contract.

Contract: The agreement between the Buyer and Seller for the purchase and supply of Goods.

Conditions: These Terms and Conditions together with any special conditions expressly agreed in writing.

Writing: Communications recorded in a permanent written form, including electronic communications where accepted by the parties.

References to legislation include amendments and replacement provisions applicable at the relevant time.

02. Basis of Sale

TECNI Ltd supplies Goods in accordance with quotations accepted by customers or purchase orders accepted by TECNI.

An accepted order forms the basis of the Contract between the parties, subject to these Conditions and any additional terms expressly agreed in writing.

Any conflicting purchasing conditions proposed by the Buyer must be expressly accepted in writing by TECNI Ltd before they form part of the Contract.

03. Orders & Specifications

Order Acceptance

Orders are subject to acceptance by TECNI Ltd. An order confirmation establishes the details of the accepted purchase.

Accuracy of Information

Buyers are responsible for supplying accurate product requirements, specifications, quantities and delivery information.

Customers ordering bespoke wire rope assemblies or components manufactured to specification should verify all dimensions, materials, end fittings and performance requirements before confirming their order.

Custom Specifications

Where Goods are produced using customer-supplied designs or specifications, the Buyer is responsible for ensuring that the information is accurate and that its use does not infringe the intellectual property rights of third parties.

Product Changes

TECNI may propose reasonable specification changes where required by applicable legislation, technical standards or manufacturing needs. Material changes to an agreed specification should be confirmed with the Buyer.

Order Cancellation

Requests to amend or cancel an accepted order should be submitted to TECNI promptly. Cancellation arrangements, including any applicable costs for bespoke or specially manufactured products, are subject to the Contract and applicable law.

04. Price of Goods

Product prices are those confirmed in the accepted quotation or order, subject to any agreed adjustments.

Quotations are generally valid for 30 days unless a different period is stated.

Changes in material costs, exchange rates, duties, specifications or delivery requirements may affect pricing. Any applicable price adjustment will be handled in accordance with the Contract and relevant consumer or commercial law.

Delivery, packaging, insurance and other additional charges will be identified where applicable.

VAT is applied at the appropriate rate. The treatment of VAT and other taxes will be stated in the quotation, checkout or relevant order documentation.

05. Terms of Payment

Payment must be made using the method and within the period specified in the accepted order, invoice or agreed account terms.

Customers with approved credit accounts must comply with the payment conditions confirmed when their account is established.

Where payment is required before dispatch, Goods may be held until the relevant payment has been received.

Overdue commercial accounts may be subject to appropriate recovery action and statutory interest where permitted by law.

Any payment dispute should be raised promptly with TECNI Ltd, providing the relevant order and invoice references.

06. Delivery of Goods

TECNI will arrange delivery in accordance with the method and destination agreed at the time of ordering.

Delivery estimates may be affected by stock availability, production requirements, carrier operations and circumstances beyond reasonable control.

Buyers should ensure that their delivery address and contact details are correct.

Upon receipt, customers should inspect their Goods and notify TECNI promptly of any apparent damage, shortages or discrepancies.

Where Goods are delivered in instalments, the applicable arrangements will be those agreed for the order.

Nothing in this section limits statutory delivery rights available to consumers.

07. Risk & Ownership

The point at which responsibility for loss or damage passes to the Buyer depends on the agreed delivery arrangements and applicable law.

For business purchases, ownership of Goods may remain with TECNI Ltd until the relevant payment has been received in full, where a valid retention-of-title arrangement forms part of the Contract.

Consumer purchases remain subject to the applicable statutory provisions governing risk, delivery and ownership.

08. Warranties & Liability

Product Quality

TECNI aims to supply Goods that conform to their agreed description and specification and meet applicable legal requirements.

Product Suitability

Customers should confirm that products are appropriate for their intended installation, environment and loading conditions.

Published breaking loads, working load limits and other technical data must be interpreted in accordance with the relevant product documentation.

Goods not expressly rated for lifting must not be used for lifting applications.

Defective Products

Customers who believe Goods are defective or do not conform to the agreed specification should contact TECNI with details of the product, order and reported issue.

Claims will be assessed under the applicable warranty, contractual terms and statutory rights.

Liability

The extent of each party's liability will be determined by the Contract and applicable law. No provision of these Conditions is intended to exclude liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or fraud.

Any limitations of liability for business customers must be expressly agreed and comply with applicable law.

Events Affecting Performance

Where an exceptional event prevents or delays performance, TECNI will seek to communicate relevant changes to the Buyer. The parties' rights and obligations remain subject to the Contract and applicable law.

09. Insolvency of Buyer

If a business Buyer becomes insolvent, enters administration or liquidation, ceases trading, or becomes subject to a comparable insolvency event, TECNI may exercise the rights available under the Contract and applicable insolvency law.

Depending on the circumstances, these rights may include suspending future supplies, seeking payment of outstanding amounts or terminating contractual arrangements.

Any such action will be subject to applicable statutory restrictions.

10. Export Terms

Orders shipped outside the United Kingdom may be subject to additional requirements concerning customs, international transport, duties and taxation.

The applicable delivery terms, including any agreed Incoterms, should be confirmed before an export order is accepted.

Unless otherwise agreed, Buyers are responsible for understanding the import requirements of the destination country.

Export documentation, payment arrangements and allocation of shipping responsibilities will be determined by the accepted Contract.

TECNI may request additional information where required for customs compliance, export controls or shipping arrangements.

11. Data Protection

TECNI Ltd processes personal information in accordance with applicable data protection legislation, including the UK GDPR and Data Protection Act 2018 where relevant.

Personal information may be processed for purposes including order administration, customer communications, invoicing, delivery, account management and compliance with legal obligations.

The respective data protection responsibilities of TECNI and the Buyer depend on the nature and purpose of the processing.

Where TECNI acts as a processor on behalf of another organisation, appropriate contractual arrangements must be established where required by law.

TECNI will take appropriate technical and organisational measures to protect personal information and will only disclose it where there is a lawful basis to do so.

For further information, please see our Privacy Policy .

12. Circumstances Beyond Control

Events outside the reasonable control of either party may affect the performance of contractual obligations.

Examples may include:

• Severe weather or natural disasters
• Fire, flood or significant disruption
• Industrial action or transport disruption
• War, terrorism or civil unrest
• Government restrictions or changes in law
• Major interruptions to utilities or infrastructure
• Epidemics, pandemics or public health emergencies

Affected parties should communicate relevant circumstances as soon as reasonably practicable.

The consequences of such events, including any entitlement to suspend performance or terminate the Contract, will be determined by the agreed terms and applicable law.

13. General Conditions

Notices

Formal contractual notices should be sent to the relevant party using the contact details and method specified in the Contract.

Waiver

A failure or delay by either party to exercise a contractual right does not automatically constitute a waiver of that right.

Severability

If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Governing Law

These Conditions are governed by the laws of England and Wales, subject to any mandatory legal protections applicable to the Buyer.

Disputes will be subject to the jurisdiction arrangements applicable under the Contract and relevant law.